What gets in the way
- Many importers, many ways of sending files.
- Billing spread across contacts.
- Volume spikes and a plaza that does not wait. You need a U.S. filer who is actually at this crossing.
How we help
We set one way of working for your account, so every client's file arrives and is filed the same way. Release Operations files each entry for the right importer of record under that importer's own power of attorney. The Compliance and Service Team keeps each client's product data clean and separate.
Business Services sets up one billing contact for the account. We contact your clients only as you ask, so the relationship stays yours. [VERIFY_WITH_CLIENT]
If a client needs pickup, cross-dock or warehouse time near the border, FreightBoy is there if you ask. It is optional. U.S. clearance works on its own.
What to send us
- Importer of record details for each client you represent
- A signed power of attorney for each importer
- The commercial invoice and packing list for each shipment
- How you want files and replies routed to your team and your clients
- Your preferred billing contact
This is general information for our clients and prospects. It is not a ruling. Talk to the brokerage team before you ship.